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Contact

How Can We Help?

Whether you have questions about a PEMF mat, need guidance on red light therapy panels, or want help choosing the right system for your space.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@homewellnesssystems.com
Replies within 24 hours

Phone

(555) 000-0000
Mon – Fri, 9am – 5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long will it take for my order to arrive?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. You will receive tracking information once your order ships so you can follow its progress.

Do you offer free shipping on PEMF mats and infrared saunas?

We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx depending on your destination and package size, and every shipment includes tracking. Please see our Shipping Policy for full details.

What is your return policy for wellness equipment?

We want you to feel confident in your purchase. If you need to return an item, please reach out to our support team and we will walk you through the process. We recommend reviewing our Returns Policy page for specific timelines and conditions related to PEMF mats, saunas, and other equipment.

Can I exchange my red light therapy panel for a different model?

We understand that finding the right panel for your space matters. Contact our team with your order details and the model you are interested in, and we will help you arrange an exchange. Response times and eligibility details can be found in our Returns & Exchanges Policy.

How do I choose the right infrared sauna for my home?

Choosing the right infrared sauna depends on your available space, preferred capacity, and the features that matter most to you. Our product pages include detailed specifications including dimensions, heater types, and power requirements. If you still have questions, our team is happy to help you compare options and find the best fit for your setup.

What is the difference between your PEMF mat options?

Our PEMF mats vary by size, intensity settings, and included features such as built-in heat therapy or additional frequency programs. Each product listing includes a full breakdown of specifications so you can compare side by side. Feel free to contact us if you would like personalized guidance based on your intended use.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours

Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
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Every message receives a thoughtful reply within one business day, because your time matters to us.

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Thoughtfully Curated

Each product in our collection is carefully selected for build quality, specifications, and real-world performance.

Free Shipping

Most orders ship free within the Continental U.S., with tracking included on every shipment.

Owned and operated by Home Wellness Systems
42901 Cinema Ave, Lancaster, CA 93534